Policies
Privacy Policy
Last updated: 24/03/2026
Welcome to CrexScale. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.crexscale.com
We value your data and ensure nothing personal is taken without consent, like financial info, even the data you provide with consent is kept safe.
Information We May Collect
Personal Data: Information you provide when you register, such as name, email, address, and phone number.
Usage Data: Only information automatically collected, like IP address, browser type, and pages visited.
How We Use Your Information
We use your information to:
Create and manage your account.
Send related information.
Provide customer support.
Improve our services and site functionality.
Sharing Your Information
We may share your information with:
Service Providers: Third parties who help us operate our website and services.
Legal Requirements: If required by law or to protect our rights.
Security
We take reasonable measures to protect your data, but no system is completely secure. Please use caution when sharing information online.
Children’s Privacy
We do not collect information from children under 13. If we learn we have, we will delete it.
Changes to This Policy
We may update this policy. Changes will be posted on this page.
Refund Policy
Last updated: 24/03/2026
Refund Eligibility
We offer refunds under the following conditions:
Service Not Delivered: If the service you purchased was not delivered within the agreed timeframe.
Unsatisfactory Service: If you are not satisfied with our service due to us not providing the quality we promised, you may be eligible for a refund.
Cancellation: If you cancel the service before it has been initiated, you may be eligible for a full or partial refund, depending on the timing of your cancellation.
How to Request a Refund
To request a refund, please contact our CEO najeeb@crexscale.com within 7 days of the service delivery or issue occurrence. Include the following information in your request:
Your name and contact information.
The service purchased and date of purchase.
The reason for the refund request.
Refund Process
Once we receive your refund request, we will:
Review your request and notify you of the approval or rejection of your refund within 7 business days.
If approved, process the refund to your original method of payment within 14 business days.
Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Services that have been fully delivered and accepted.
Custom or personalized services..
Delivery Policy
Last updated: 24/03/2026
Service Delivery
Delivery Method: Our services are delivered digitally.
Delivery Timeframe: Services will be delivered as per the agreed schedule. Any specific delivery times will be communicated before we start the proccess.
Delivery Issues
If you experience any issues with the delivery of our services, please contact us immediately through the provided method of communication.
Resolution Process
Once we receive your report, we will:
Acknowledge receipt of your report within 7 business days.
Investigate the issue and provide a resolution within 13 business days.
If necessary, re-deliver the service or offer an alternative solution.
Cancellation Policy
Last updated: 24/03/2026
Cancellation Policy
We understand that sometimes plans change. You can cancel your service under the following terms:
Before Service Initiation: If you cancel the service before it has been initiated, you may be eligible for a full refund.
After Service Initiation: If you cancel the service after it has been initiated but before completion, you may be eligible for a partial refund, depending on the amount of work already completed.
How to Cancel
To cancel a service, just send us a message through the communication method provided to you.
Cancellation by CrexScale
We reserve the right to cancel the service under certain circumstances, such as:
Ethical Concerns: If your business or method of business raises ethical or moral concerns i.e a gambling company, we will probably not take you as clients. If it's found later that you're scamming or doing unethical business, we will stop working.
Unforeseen Circumstances: If there are unforeseen circumstances that prevent us from delivering the service.
Non-Compliance: If the client fails to comply with our terms and conditions or policies.
In such cases, we will notify you as soon as possible and provide a full refund or reschedule the service.
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